Privacy Policy Wisey

Last updated: September 14, 2025
Wisey values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.


1. Controller and Contact

The Wisey service is provided by:

Wise Little Souls B.V.
Chamber of Commerce (KvK) number: 95831630
Email: support@ get-wisey.com

For questions regarding privacy or to exercise your rights, please contact us at the email above.


2. Personal Data We Collect

Depending on your account type (Family or School) and how you use the platform, we collect:

Account Data

  • Name, email address, phone number of parents and teachers

  • School information (name, address, contact person)

  • Subaccounts for children (name, age, reading level)

Usage Data

  • Books read and reading duration

  • Interactions within the app (e.g., video calls, notes, feedback)

  • IP address, device data, browser information

Payment Data

  • For Premium subscriptions: payment method, invoice details, subscription type

Communication Data

  • Feedback submitted via email or in-app

  • Participation in surveys, polls, or reviews

Special Categories of Personal Data

  • Children: We collect data from children only with parental or guardian consent.

  • We do not collect health or other sensitive data unless explicitly required for educational purposes and with consent.


3. How We Collect Data

  • Directly through registration and platform use (website, apps)

  • Automatically through cookies and analytics tools

  • Via communication (email, chat, surveys)


4. Purposes of Processing

We use your data to:

  • Provide and improve the Wisey service (books, dashboards, video features)

  • Manage accounts and provide customer support

  • Process invoices and payments

  • Send marketing communications (if consent is given)

  • Conduct research and statistical analysis

  • Ensure security and prevent fraud


5. Legal Basis for Processing

  • Contractual necessity: to provide subscription services, both Freemium and Premium.

  • Consent: for marketing communications and profiling of reading behavior.

  • Legitimate interests: for platform security, optimization, and statistical analysis.

  • Legal obligation: for tax and accounting compliance.


6. Sharing Data with Third Parties

We share personal data only with third parties if necessary for:

  • Payment processing (MultiSafePay, banks)

  • Technical support and hosting (Manifera, Cloudwise)

  • Analytics and statistics (Firebase, Google Analytics, Redash)

  • Legal obligations (government authorities)

We do not sell personal data to third parties.


7. Data Storage and Security

  • Data is securely stored on servers located within the EU.

  • We implement appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.


8. Retention Periods

  • Account and usage data: as long as the account is active + up to 3 years after termination

  • Invoice and payment data: in accordance with fiscal retention requirements, at least 7 years

  • Marketing data: until consent is withdrawn


9. Rights of Data Subjects

You have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion of your personal data (“right to be forgotten”)

  • Request restriction of processing

  • Object to processing based on legitimate interest or marketing

  • Request data portability to another service provider

  • Withdraw consent for marketing at any time

To exercise your rights, contact: privacy@get-wisey.com


10. Children’s Data

  • We only collect data from children with explicit parental or guardian consent.

  • Parents can access or request deletion of their child’s data at any time.

  • Children under 16 may not independently subscribe to Premium without parental consent.


11. Cookies and Tracking

  • We use cookies and similar technologies for app functionality, analytics, and optimization.

  • Analytical cookies are optional; users can manage preferences via app settings or browser controls.


12. Changes to This Privacy Policy

  • We reserve the right to modify this Privacy Policy.

  • Changes will be published in the app and on the website with the update date.

  • For significant changes, users will be notified via email or in-app notification.


13. Complaints

  • For questions or complaints regarding our data processing, contact support@ get-wisey.com

  • You have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens – AP).